You’ve got the fancy diagrams. The critical control register. A dashboard full of green ticks. And people in high-risk industries are still getting injured doing routine tasks. This panel confronts the gap most organisations won’t look at directly – the difference between a control that’s documented and a control that’s actually verified as effective in the field. You’ll hear how normalisation of deviation quietly erodes controls over months until they fail at the worst possible moment, and what it really takes to give frontline supervisors the authority to stop work, not just the paperwork that says they can.