A passionate advocate for equitable and sustainable workers’ compensation systems, Rachael Ford brings more than 30 years of experience in personal injury, HR, and customer‑focused service delivery to her dual roles as Manager of Policy and Regulation at Suncorp and Stakeholder Advisor with It Pays to Care. In these roles, she drives collaborative, industry‑wide reform aimed at strengthening scheme design and supporting fair, future‑ready systems.

Rachael excels at creating inclusive environments where diverse perspectives thrive, aligning people and resources with clarity amid complexity. Guided by optimism and a commitment to meaningful change, she fosters systemic reform and builds strong, supportive networks across the sector. With qualifications in HR, WHS, and Return to Work, and currently studying a Bachelor of Laws at UTS, Rachael applies strategic insight, and a continual growth mindset to advance safer workplaces and more effective injury prevention and recovery.