Rachael brings more than 30 years of experience in personal injury, HR, and customer focused service delivery to her role at It Pays To Care. A committed advocate for fair, sustainable, and future-ready personal injury systems, she works across the sector to drive collaborative reform and stronger recovery outcomes. Rachael excels at creating inclusive environments where diverse perspectives thrive, aligning people and resources with clarity amid complexity. Guided by optimism and a commitment to meaningful change, she fosters systemic reform and builds strong, supportive networks across the sector. With qualifications in HR, WHS, and Return to Work, and currently studying a Bachelor of Laws at UTS, she brings strategic insight, curiosity, and a growth mindset to advancing more effective injury prevention and recovery.