Hannah is an engaging and practical speaker, bringing a fresh approach to workplace health and safety. Drawing on real world experience in high pressure environments, Hannah understands the risks that customer facing organisations face. With a focus on human behavior and situational awareness Hannah equips staff with the skills needed to stay aware, communicate effectively, and respond confidently in challenging situations.

In this spotlight session, Hannah will explore the critical role of situational awareness in preventing incidents before they escalate, alongside proven strategies for tactical communication that promotes cooperation and reduces conflict. Attendees will also gain practical tools for managing difficult and people, and tips to maintain safety while preserving professionalism and respect.

Whether you work on the front line, lead teams, or design safety systems, this session offers valuable insights you can immediately apply in your workplace. Expect a highly engaging presentation that blends human behaviours, communication, and safety into actionable techniques that make a real difference.