An OVA incident with no follow-up. A critical incident debriefed on paper but not in practice. Years of poor work design or recognition quietly going unaddressed. Each one breaks something – and it shows up later in the choices people make under pressure: risk that isn’t managed, performance that quietly drops, engagement that fades. This session unpacks what that “something” really is, why it matters so much for WHS and performance, and – importantly – where accountability and leadership actually need to be directed to protect it.