Chrissie Vitale is a Senior Manager at EML with over 12 years of experience in the NSW Workers Compensation scheme. She leads a team managing a large and complex portfolio of long tail claims, focusing on supporting injured workers facing significant challenges to returning to work. Chrissie is passionate about holistic case management, approaching each claim with empathy, strategic insight, and a commitment to achieving sustainable recovery outcomes. With deep understanding in the psychosocial factors influencing recovery, she collaborates with various stakeholders to remove barriers and create meaningful return-to-work pathways. Her leadership has driven improved outcomes, particularly in complex cases requiring long-term support.