Skip to main content

Navigating sensitive conversations: Communication skills for managers and leaders

22 May 2024
Summits Stage
Driver Safety , Leadership , Manual handling & Forklift Safety , Mental Health & Psychosocial Safety , Workplace Wellbeing

Despite organisations developing policies and informing managers about sensitive issues, there remains a significant gap in equipping managers with the necessary skills to navigate these conversations effectively. The common belief that managers must solve these issues is counter-intuitive, and can further compound the problem. This session will delve into how managers and team leaders can engage in these conversations with empathy and without causing offense, accompanied by real-life examples illustrating both successful and unsuccessful approaches.

Bill Carson, Author, Speaker, Facilitator and Coach - Inspire Learning


Get the inside scoop on show features, exhibitors, speaker announcements, and more!